FIFA World Cup Qatar 2022 LLC
Qısa məlumat

Paylaşıldı : 1 Aprel 2022

Vakansiya sayı : 1

İşin növü : Tam iş vaxtı

Təcrübə : 3 il

Əmək haqqı : Razılaşma ilə

Cinsiyyət : -

Kateqoriya : Əyləncə & İdman

Bitmə tarixi : 1 Noyabr 2022

Sosial media hesabları
İş barədə məlumat



Key responsibilities

  • Assists the Q22 Transport Group Leader – Fleet Manager with planning, key administrative tasks and other related documents
  • Establishes a framework for monitoring information flow
  • Supervises all Fleet Operations activities
  • Directs the scheduling of daily transportation operations and ensures compliance with operating policies, regulations, labour agreements and work rules
  • Prepares reports on operational activities and incidents
  • On a twenty-four (24) hour basis, he/she will be required to respond and assume command during emergencies or major incidents
  • Ensures safe, on-time performance, and responds to interruptions or delays in fleet operations
  • Works to prevent accidents and reduce injuries by: observing and identifying problem areas, performing safety audits, investigating incidents, enforcing safety regulations and recommending corrective actions
  • Observes and evaluates the performance of operating staff and service supervisors in the field for compliance with policies and attainment of performance indicators in a variety of ways (i.e., direct observation, riding fleet, standing on street, etc.)
  • Organize and Lead the staff training process
  • Reviews and prepares correspondence, reports, studies, give briefings and makes presentations regarding fleet operation and across the planning activities
  • Observes and evaluates the performance of operating staff (Fleet depot staff, schedulers, dispatchers, drivers, volunteers)
  • Investigates violations of rules, regulations, and operating procedures by operating and supervisory personnel to determine appropriate corrective action to decrease volume of complaints
  • Observes operations and recommends service improvements. Responsible for efficient daily service by ensuring that vehicles are clean and safe. Strives to ensure optimum customer service.
  • Assists the Q22 Transport Group Leader – Fleet Manager with designing and implementing of Fleet Operation Plan, to service all FIFA Constituent Groups, based on FIFA requirements and agreed service levels
  • Content preparation (slides, handouts, etc.) and preparation of reports for the FWC-related management meetings and working meetings
  • Able to present information in a focused, clear and concise manner
  • Oversees the training of staff and contractors, if applicable, to ensure Fleet Operations are delivered according to the Plan.
  • Any other duties that may be assigned
İş tələbləri


  • Bachelor’s Degree in Transportation or business administration, or a combination of education and experience relating to position
  • Minimum of Five (5) years Transport work experience: ideally within the football, sport, event or Three (3) years of experience as a Fleet Operator, Fleet Service Supervisor or Fleet Instructor, or Three (3) years equivalent management position

Experience & Skills:

  • Experience in conflict resolution and customer service.
  • Experience in interviewing employees regarding accidents, complaints, grievances and disciplinary actions.
  • Must possess a valid driver’s license
  • Required to maintain current Fleet Safety Training certification and current Operating Certification
  • Able to effectively present information and respond to questions from support staff, managers, and clients
  • Individual must be motivated, capable of working independently, with excellent written and oral communication skills
  • Transport or Fleet operation experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and/or Olympic Games, Regional Football Tournaments, etc.)
  • Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships
  • Fleet Operations incl. Dedicated VVIP services, Pool, Depot Management, Drivers rostering and dispatch
  • Basic knowledge of transit operations involved in moving FIFA Constituents by fleet, including city layout
  • Intermediate knowledge of administration and management principles
  • Advanced knowledge of customer and personal service principles
  • Intermediate knowledge of business process management
  • Ability to provide excellent customer service
  • Ability to prioritize customer’s needs, authority requirements, and FIFA/Q22 regulations
  • Advanced skill in conflict resolution
  • Must be organized and detail oriented
  • Advanced communication skills
  • Ability to work both independently and lead a team
  • Exceptional planning, organizational and administrative skills
  • Ability to work and communicate in a corporate and project focused organization
  • High level of presentation and negotiating skills
  • Strong facilitation, negotiation and interpersonal skills
  • Flexibility when faced with ambiguity or constant change
  • Positive attitude, patience and persistence
  • Inter-cultural competence and sensitivity
  • Language skills - English language fluency and any additional language considered an advantage
  • Strong IT skills; familiarity and comfort with MS Office (especially MS Excel, PowerPoint, Word, Visio, Project)